Picking a software development partner is a big deal, affecting both your time and budget. People often worry about the hefty price tag of changing vendors. In this exploration, we're digging into the dollars and cents, comparing the costs of sticking with a lackluster Salesforce Partner versus the potential expenses of switching things up. Join us as we break down specific cases and try to answer the burning question: Is it pricier to put up with underperformance or to invest in a change for the better?
Underperformance Toll: Evaluating Costs of Staying with the Current Salesforce Partner
Lost market opportunities
A partner not aligned with your business goals may miss opportunities to leverage Salesforce for strategic advantages, hindering your competitiveness in the market. Let's have a look at some real-life [anonymized] examples:
Missed MVP Opportunities
Ineffective Customer Service Implementation
Incomplete Digital Transformation
Long-term maintenance issues and related excess cost
An inefficient Salesforce setup is a huge risk for a system's scalability and resiliency, requiring a lot of support and bug fixing. Again, let’s look at some examples:
Customer Service Logic Redesign
Sales Process Overhaul
Thus, anytime you need to integrate new software or rebuild customer service or sales logic, you would resolve a huge problem by not letting the whole thing down. It would look like a huge house built on a tiny basis with lots of piles to keep it standing. Costly to rebuild and costly to keep it that way.
Data Security, Legal and Compliance Risks
An underskilled Salesforce developer team can pose significant risks to a company's data security, legal compliance, and overall governance. Insufficient expertise may lead to insecure customizations, misconfigured permissions, and the neglect of essential security measures, such as encryption and proper monitoring. This can result in unauthorized access, data breaches, and non-compliance with industry regulations, potentially exposing the company to legal penalties and reputational damage. To mitigate these risks, it is crucial to invest in ongoing training, hire skilled professionals, and regularly audit the Salesforce implementation to ensure adherence to security best practices and regulatory requirements. Failure to address these challenges may severely affect the company's overall security posture.
Performance Upgrade Expense: Weighing Costs of Transitioning to a New Salesforce Partner
The cost structure of switching to another software development vendor can vary based on several factors. Here are key considerations that may impact the overall cost:
Assessing the existing system and planning for the transition involves time and resources. This may include evaluating the current codebase, documenting system architecture, and preparing for knowledge transfer to the new vendor.
Code Review and Refactoring
Testing and Quality Assurance
Integration and Compatibility
Time and Productivity Loss
Legal and Compliance
It's important to note that the actual cost will depend on the complexity of the software, the state of the existing codebase, and the specific terms negotiated with both the current and new vendors. Thorough planning and clear communication between all parties involved can help mitigate some of these costs and facilitate a successful transition.
Staying or switching: straight to the numbers
We cannot calculate the exact cost, but let's have a look at some stats and research that can be useful for decision making.
Cost of Staying with an Underperforming Partner
Project delays can result in additional costs, and a 1% decrease in productivity may lead to a 2.4% increase in labor costs (Source: National Institute of Standards and Technology).
The cost of missed opportunities can vary, but studies have shown that businesses lose an average of 10-15% of revenue per year due to inefficiencies (Source: IDC)
Maintenance costs can be significant, with up to 80% of a software system's total cost occurring after the initial development (Source: Capers Jones, Software Engineering Best Practices).
On average, software developers spend 17 hours per week dealing with maintenance issues, leading to a significant loss in productive development time (Source: State of Software Development Report).
Companies that fail to innovate and adapt to changing technologies experience an average revenue loss of 1.4% annually (Source: McKinsey Global Innovation Survey).
Software maintenance costs can be as high as 75% of the total software lifecycle cost (Source: IBM Systems Sciences Institute).
Benefits of Switching to a High-Performing Salesforce Partner
The cost of onboarding new developers can vary, but estimates suggest that it can take 3-6 months for a new developer to reach full productivity. A survey by Robert Half Technology found that it takes an average of 24 weeks for a new employee to reach full productivity in a technical role.
But if done right, transition brings a range of benefits:
Revenue Boost: Effective use of Salesforce correlates with a 25% increase in revenue (Source: Salesforce Customer Relationship Survey).
Customer Satisfaction Surge: Well-implemented Salesforce systems result in a 34% improvement in customer satisfaction (Source: Salesforce Economic Impact Report).
Rapid Time to Market: Agile development, common with high-performing partners, achieves a 46 times faster time to market (Source: VersionOne, State of Agile Report).
Data Quality Improvement: Quality data management systems contribute to a 95% data accuracy, aiding better decision-making (Source: Experian Data Quality).
Cost Efficiency: Adopting cloud-based CRM systems like Salesforce leads to a 23% reduction in IT spending (Source: Salesforce Economic Impact Report).
Productive Workforce: Efficient use of Salesforce tools results in a 32% increase in employee productivity (Source: Salesforce Customer Relationship Survey).
Competitive Edge: Organizations utilizing advanced Salesforce features gain a competitive advantage, with 68% reporting increased market share (Source: Bluewolf, The State of Salesforce Report).
Sticking with a problematic Salesforce partner means ongoing headaches.
Make a smart move for lasting efficiency and business strength — book a friendly consultation about how to minimize losses caused by underperforming Salesforce vendor; and regain pace and productivity.